Changed your mind? We’ll gladly accept unworn, or defective merchandise purchased on Danon's site for return or exchange. Contact us, and we will guide you through the process.
If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
Items must be returned in original condition with attached price tickets and return form and must be accompanied by the packing list or original sales receipt. All other conditions of our Return Policy apply.
DANON Return & Exchange policy
You can return any unworn / unused item for a refund, within 30 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
Click here to Download return form
If you receive faulty, damaged or incorrect goods please notify us via e-mail: firstname.lastname@example.org and return the product within 7 days of purchase.
*Please note: If you paid with a gift card, a new gift card in the amount of the credit will be issued and mailed to you
*Gift cards cannot be returned or exchanged.
*We'll refund the price you paid for your item, including sale items back to your original payment method.
*The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way! They must be posted by Royal Mail 1st class recorded delivery with a tracking number supplied to you. The postage cost is your responsibility unless you are returning a faulty item.
*All goods will be inspected on return. We try hard to accept all returns, and returns to us must be returned in original condition with attached price tickets and must be accompanied by the packing list or original sales receipt .In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Please note due to hygiene reasons we cannot accept earrings as a return unless they are faulty.
*Click the attachments below to download a returns form to use on your delivery and returns note, enclosed with your order.
How to return merchandise
Please send items back to us at the address below using the Royal Mail 1st class recorded delivery with a tracking number supplied to you. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.